The Consignor Agreement stands for 60 days after your items have been dropped off. Once your items have been dropped off we do not offer returns or “give backs” until the 60 day agreement is over. When the agreement ends your items can be returned to you or donated through Isla to one of two local non-profit organizations:

Comox Valley Transition Society or The Sunday Station.

Unsold items can be picked up within two weeks after we have sent you a reminder email if you have requested to have them returned. Unclaimed items will be donated to one of the above non-profits if they are not picked up within the 2 week period.

If Isla Consignment accepts an item which is later deemed unsuitable for sale (stain, hole, pilling etc), the item will, at Isla Consignment's sole discretion, be donated or made available for 2 weeks for you to collect. 

Isla Consignor return rate is 40%: Consignors will receive 40% of the final selling price of each item. Isla Consignment will determine all prices for consigned items and will take into account the condition of the item, brand, and the price originally bought for. All items are subject to a price reduction or to be put on sale at any time at Isla Consignment’s sole discretion.

Monies earned can be received as cash at Isla Consignment or redeemed as store credit. The Consignor is responsible for checking their account balance and requesting a payout. **Please note, payouts that are $200.00 or more can only be paid out by E-transfer. We will only contact the Consignor to come in for a payout when the 60 day agreement is over and there are unsold items to be returned to the Consignor, as specified above.

The Consignor will receive a Consignor Account login ID and password for accessing their listed items and available balance through our online portal.